More and more customers are asking us for developing accessible websites, or or updating existing ones. In most cases they ask to complain WAI standards (http://www.w3.org/WAI/).
Designing a WAI compliant website (even at the lowest level of the standard) with a nice-looking appearance is complex and expensive.
However I have just discovered another approach, at www.gartner.com. Gartner has a secondary accessible website and therefore the main site can still use all the user experience resources available. Great idea!